Return & Refund Policy

Thoughtful and Fair Returns

We understand that sometimes things don’t go as planned. That’s why we approach returns with clarity and fairness. Our goal is to make sure you feel confident in every purchase, while also keeping quality and reliability at the forefront.

When Returns Are Possible

Returns are accepted only if a product arrives damaged, defective, or not as described. To help us resolve your request quickly, we ask that you provide clear photos or videos showing the issue within a limited time after delivery. Items that show signs of use, wear, or tampering unfortunately cannot be returned.

Items That Cannot Be Returned

For hygiene and quality reasons, some products cannot be returned once opened or used. This ensures that every customer receives the same premium experience and maintains our high standards.

How Returns Are Reviewed

Every return request is carefully reviewed by our team. Approval depends on the issue being verified, and only approved returns are eligible for a refund. Please avoid sending items back without prior approval, as these cannot be accepted.

Refunds Process

Once a return is approved and the item is received, we process your refund promptly to the original payment method. Processing times may vary slightly depending on your bank or payment provider, but we aim to make it smooth and hassle-free.

Exceptions and Final Sale Items

Products marked as final sale or discounted cannot be returned unless damaged or defective. We encourage you to check the product details carefully before placing your order.

Support and Assistance

If something isn’t right with your order, reach out to our support team as soon as possible. Clear communication allows us to resolve any concerns quickly, keeping your shopping experience seamless and worry-free.